Understand & route
Classify intent, detect urgency and sentiment, and route to the right queue or specialist agent automatically.
Deploy support agents that triage, look up account data, take real actions, and draft answers — escalating to a human the moment a request crosses your risk line.
Classify intent, detect urgency and sentiment, and route to the right queue or specialist agent automatically.
Look up orders, issue refunds, reset access, update CRM records — through governed tools, not canned macros.
When a request needs judgment, the agent pauses and hands a human full context to approve or take over.
Stand up a governed support agent and route the hard cases to humans.